> For the complete documentation index, see [llms.txt](https://faq.tmbeducacao.com.br/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.tmbeducacao.com.br/portal-da-renegociacao/como-acessar-o-portal-da-renegociacao.md).

# Como acessar o Portal da renegociação?

Primeiro, acesse aqui: <https://renegocia.tmb.com.br/>.\
Ao acessar o Portal da renegociação, será necessário preencher o CPF cadastrado na compra. Será direcionado para outra tela, onde você irá escolher por onde quer receber o token de validação, por email ou telefone, basta selecionar e seguir.

<figure><img src="https://1036300215-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOdmf6eBAzMzmblvMHBbp%2Fuploads%2FknEi18ID45fMrReFcDeG%2FCaptura%20de%20tela%202025-09-01%20184450.png?alt=media&amp;token=331f9d4d-a033-4090-892c-4e043baf3c3f" alt=""><figcaption></figcaption></figure>

O token será enviado para os dados que estão em nosso sistema, então em caso de não reconhecimento ou necessidade de atualização cadastral, será necessário entrar em contato com o nosso time através do suporte.\
\ <sub>Suporte TMB:</sub>  [<sub>WhatsApp</sub>](https://wa.me/5512996615215)<sub>.</sub> <sub></sub><sub>**Horário de atendimento⏰:**</sub> <sub></sub><sub>Segunda a sexta: 9h às 22h | Sábado e domingo: 9h às 18h.</sub>


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